Did You Know the portal help desk Close Ticket option is now in a dropdown?

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This is a small UI change to make the Close Ticket option in the portal help desk more distinct. This tweak is intended to make it clearer to users the difference between closing a ticket and going back to the main help desk page.

The new Close Ticket function can be found in a dropdown list as seen below:

Benefit to the Client

  • Improve UI clarity for portal help desk tickets.

How It Works

Closing tickets on the portal help desk can be done as follows:

  • Log in to the front end.
  • For front end admins, go to Admin / Help Desk.
  • For non-admins, go to Tools / Help Desk.
  • Go to a ticket’s page.
  • Find the dropdown in the upper right corner and select Close Ticket.
  • A pop-up will ask you to confirm that you want to close the ticket.
  • Click Close Ticket.

Contact our support team at: support@propago.com or 512.522.2883

Find all of our Did You Knows here: Knowledge Library

Published by Austin Wyman